Hai,

When i try to forwarding / replying via Outlook 2010, i am getting an error "Cannot send this item" .  The error occurred only when forwarding / replying a particular MAILS.

This issue might cause by some problem content in particular mail. The simple way to solve the issue is to change the format back and forth. (from html format to Rich text)

In addition, you may also check the network status by the steps of following link: http://setspn.blogspot.com/2011/10/outlook-cannot-send-this-item.html

Feel free to post back.

Tony Chen

TechNet Community Support

hai tony,

thanks for your replay.

i followed your instructions but still the problem not solved.. this problem occurred only when forwarding / replying some mails.. 

iam hopping your replay...

Musthafa

Hi

here is the link that solve ur problem

see the microsoft outlook error

http://techsprobs.blogspot.in/

There is no answer in this link..

please give me correct link

We have the issue in our office from time to time, and after alot of test lately, here is what i came up with soo far

French:

Erreur HTML: Impossible d'envoyer cet lment.
Erreur Richtext: Impossible d'envoyer cet lment.  La proprit n'existe pas.  Le champ que vous voulez modifier n'est pas valide pour ce type d'lment

English:

HTML Error: Cannot send this item.
Richtext Error: The property does not exist.  The field you want to modify is not valid for this type of item.

To reproduce the issue

Create a signature doing the following:
Open Word 2010, Type a word and hyperlink it to google
Insert a picture bellow, you can pick the default pictures in the pictures folder
Save the signature as .htm in your C:\Users\%user%\AppData\Roaming\Microsoft\Signatures folder

Create a new email and send it to yourself including your new signature and a file that isn't a .msg, lets pick a .docx file for now
From the email you've just received, transfer the email.
Insert your new signature again and resize one of your picture
While the new email is opened, the email must be saved at some point either by Outlook automaticly or manualy ctrl-s or clicking on the appropriate icon before sending the email
Send the new email, you'll get the error message after the dictionary lookup if the resize was made before saving the email, otherwise the send button won't click

Take note than if your windows resolution has bin changed to anything else than 100%, the picture will be automatically resize by inserting the signature
You must transfert the email, a reply won't create the issue
If we resize a picture and then we delete that picture before the error message, we don't have the issue

Possible solution to resolve the issue with this email:
- Close the email and get the last save in the draft
- Copy and past the body text, file etc in a new email
- Delete all the pictures in the email and send it, note that you cannot add any picture after that, otherwise you'll still have the issue

• Edited by AngeliusMefyrx Wednesday, June 12, 2013 11:15 PM

Adding more to that

You must have the Deltaview-Workshare Addins activated in Outlook....

Tested it in safe mode, didn't had the issue, therefor more test lead me to this conclusion

To be precise, since theres 3 addins, it's the "Workshare Outlook COM Add-in" causing the issue

Another problem due to Workshare, what a surprise...

• Edited by AngeliusMefyrx Thursday, June 13, 2013 10:41 PM

Hey

I had the same problem. I have not found a solution but a work around.

1) Open a new blank email

2) Copy and paste all details/items from old email (everything)

3) Click send

4) Close email that will not send, do not save as draft

The email goes straight away with no problems

It is ridiculous that Microsoft is not providing a fix for this and that folks have to suffer through a work around. I have a user with this issue and it has become a huge time suck for her as it happens several times a day and is causing her to miss deadlines.